CUSTOMER SUPPORT

Customer Care…It’s What We Do
The Accumedic Technical Service team is comprised of experts with years of industry knowledge and experience that bring high return on investments to our customers with a keen understanding of our products and how they can best be utilized in the health care arena. Our customers’ needs are always top of mind, ensuring loyalty and providing the utmost satisfaction. We take the time to learn their individual needs and then provide productive solutions that add value to their practice and medical facility; delivering the most complete and customized solutions time and time again. We believe our customers drive our technology strategies toward achieving success and excellence in everything we do.

Real People – Real Support
Accumedic is proud of the high level of support we provide; conscientiously monitoring all processes and service to ensure our quality standards are maintained. Delivering world class customer service takes effective teamwork and skilled, caring motivated people on the front line. And, when it comes to transitioning systems, we understand the critical nature of efficiency. Our installation team works closely with each new and upgrading customer in planning and scheduling the complete process to ensure the most seamless transition.

When you call to speak to an Accumedic Technician, you won’t wind up in voice mail jail. You will speak with a real person who will direct your call to the Technical Specialist appointed to your account. Our online Customer Portal, support.Accumedic.com, is accessed over a secure internet connection and provides important options for you. We help you get the answers you need….the first time, every time.

• Log and track support requests.
• Search knowledge base for FAQs, Tutorials, and Technical Documentation.
• Review latest version release notes.
• Access to Archived Newsletters.
• Read messages pertaining to industry news.
• Download latest software release.

Additional Support Features
Support tickets can be opened easily by faxing your request to 516-466-6880 or via email at support@accumedic.com

Keeping You Informed
Our technical support team provides our clients with a monthly Newsletter, whose focus is to share continuing education on features, application shortcuts, as well as demonstrating major enhancements and common user practices.

User Group Meetings
As part of our dedication to customer care, we conduct regional user group meetings. Through these meetings we are able to:

• Impart our latest features and updates
• Listen to valuable feedback related to our products and services
• Enhance our communication with you, our customer
• Learn more about our users and their needs